Privacy Policy A
Privacy Policy
Effective Date: 25/07/2025
Welcome to Falcovia. We are committed to protecting your privacy and ensuring your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your information.
1. Who We Are
This website is operated by Rman Group LTD, a private limited company registered in the United Kingdom.
We operate under the brand name Falcovia, providing luxury concierge and lifestyle coordination services across Switzerland.
- Registered Company: Rman Group LTD
- Primary Service Location: Switzerland
- Contact Email: info@falcovia.com
2. What Data We Collect
We may collect and process the following categories of personal information:
- Personal Identification Information:
Name, email address, phone number, WhatsApp number - Service-Related Information:
City of interest, type of service requested (villa, transport, medical, etc.) - Technical Data:
IP address, browser type, device information, pages visited, time spent on site - Cookies & Analytics:
Site behavior and preferences, collected via cookies and third-party analytics tools
3. How We Use Your Information
We collect your data for the following purposes:
- Responding to your inquiries and service requests
- Matching you with suitable service partners (e.g. villa owners, clinics)
- Personalizing your user experience
- Improving site performance and services
- Ensuring legal compliance and secure site operation
4. Legal Basis for Processing
Under UK GDPR and applicable regulations, we process personal data based on:
- Consent (e.g. when filling contact forms)
- Contractual necessity (to deliver services)
- Legitimate interest (for service improvement)
- Legal obligation, if applicable
5. Sharing Your Data
We do not sell or rent your personal information.
We may share data with carefully selected third-party partners only when necessary to fulfill your request. These partners are required to handle your data securely and solely for the intended purpose.
6. International Transfers
Although our company is UK-based and we operate in Switzerland, your data may be stored on secure servers within the EEA or with GDPR-compliant international providers.
7. Cookies & Tracking
Our website uses cookies to:
- Understand user behavior and improve performance
- Remember your settings and preferences
- Enable analytics via tools like Google Analytics
You may disable cookies in your browser settings at any time.
8. Data Retention
We retain your personal data only as long as needed to fulfill its purpose, or for up to 12 months if unused.
You may request earlier deletion at any time.
9. Your Rights
As a user, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Object to processing
- Lodge a complaint with a data protection authority
To exercise your rights, email us at info@falcovia.com.
10. Data Security
We use:
- SSL encryption
- Restricted admin access
- Regular backups and monitoring
While we follow industry best practices, no system is fully immune to security risks.
11. External Links
Our website may link to third-party websites. We are not responsible for their content or privacy practices. Please review their policies independently.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or service. Major updates will be posted clearly on the site.
Last Updated: 25/07/2025
13. Contact Us
Rman Group LTD
Operating under Falcovia
Email: info@falcovia.com
Registered in the United Kingdom
Operating in Switzerland